We contacted a company to update our website and optimize SEO. They come over and met with us, showed us several ideas and sent several mock ups, several teams meetings and were close to completion, then everything just stopped. No communication, no return of phone calls or email. We gave them a healthy deposit and have sent a demand letter from our lawyer demanding repayment, but no response. This is a little different than a customer who hasn't paid their bill, wonder if small claims is the way to go? I realize if they have gone belly up there may be no assets to get a claim against. Will police get involved (over 5K)? Not sure where to go with this. 30 years ago, I would have called Uncle Guido.