implmex
Diamond
- Joined
- Jun 23, 2002
- Location
- Vancouver BC Canada
Hi All:
I broke the Z axis way cover for my Prodigy lathe (it's like a small aluminum curtain made of slats with hinges in between each one) and went back to the supplier who'd attached his logo and website to the part when it was originally supplied to the OEM.
SNK no longer supports the Prodigy.
So I call the cover maker:
"Fill out the RFQ form".
So I fill it out and submit it.
I get an email:
"Are you SURE this is what you want?"
Yes, this is what was originally on the machine.
I get another email:
"You didn't specify...(something totally irrelevant)"
I don't need that bit (photo attached), but I need that cover.
Treat this email as a Purchase Order.
I get another email:
"But we haven't quoted it yet"
I don't care...I need that cover.
Please get it in a box and get it to me... here's my Fedex number and I will give you my credit card number as soon as the part is in the box. ready to ship.
I get another email:
"Here is your quote and by the way it's going to be 60 business days for us to put it in a box for you."
So it broke on Saturday, I put in the request on Monday morning, and it's now Friday, only to find the part will cost $78.00 USD but will take 60 days to get to my door.
I have not been asked to jump through quite so many hoops ever before.
All that for a seventy eight dollar sale.
The company must be getting rich on this sales policy.
In these days of instant Amazon for everything, it's kind of a quaint blast from the past when suppliers could pull this shit knowing they had you over a barrel.
I will fix the old cover and waste a day to do it.
I doubt I'll ever give them that 78 dollar order.
They will suffer mightily not scoring my huge order and I will feel virtuous for having denied them financial salvation, all by myself.
It's become a crazy world!
BTW, there is no embedded question in this post...it's just a small pissy rant, but I do invite all to share similar stories so we can all complain and feel good afterward.
I feel better already!
Cheers
Marcus
www.implant-mechanix.com
www.vancouverwireedm.com
I broke the Z axis way cover for my Prodigy lathe (it's like a small aluminum curtain made of slats with hinges in between each one) and went back to the supplier who'd attached his logo and website to the part when it was originally supplied to the OEM.
SNK no longer supports the Prodigy.
So I call the cover maker:
"Fill out the RFQ form".
So I fill it out and submit it.
I get an email:
"Are you SURE this is what you want?"
Yes, this is what was originally on the machine.
I get another email:
"You didn't specify...(something totally irrelevant)"
I don't need that bit (photo attached), but I need that cover.
Treat this email as a Purchase Order.
I get another email:
"But we haven't quoted it yet"
I don't care...I need that cover.
Please get it in a box and get it to me... here's my Fedex number and I will give you my credit card number as soon as the part is in the box. ready to ship.
I get another email:
"Here is your quote and by the way it's going to be 60 business days for us to put it in a box for you."
So it broke on Saturday, I put in the request on Monday morning, and it's now Friday, only to find the part will cost $78.00 USD but will take 60 days to get to my door.
I have not been asked to jump through quite so many hoops ever before.
All that for a seventy eight dollar sale.
The company must be getting rich on this sales policy.
In these days of instant Amazon for everything, it's kind of a quaint blast from the past when suppliers could pull this shit knowing they had you over a barrel.
I will fix the old cover and waste a day to do it.
I doubt I'll ever give them that 78 dollar order.
They will suffer mightily not scoring my huge order and I will feel virtuous for having denied them financial salvation, all by myself.
It's become a crazy world!
BTW, there is no embedded question in this post...it's just a small pissy rant, but I do invite all to share similar stories so we can all complain and feel good afterward.
I feel better already!
Cheers
Marcus
www.implant-mechanix.com
www.vancouverwireedm.com