red beard
Hot Rolled
- Joined
- Apr 1, 2006
- Location
- Grand Rapids, MI USA
Would you buy a CNC machine that had no local Factory Service Techs?
I ask this question because I recently had an issue with my Hyundai turning center (which I had purchased used). I couldn't find anyone to work on it. The nearest Hyundai service techs are in Detroit-(about 2-1/2 to 3 hours away). None of the local independent CNC techs seemed confident in their ability to repair it due to the fact that it has a Siemens control (apparently not very common in west Michigan). I called a local shop that has several older Hyundai machines and he told me that he gave up trying to find service techs. He just fixes them himself.
Well, I ended up repairing the machine myself, which in most cases, I have the ability to do, but my time would have been better spent making parts and running my business rather than fixing machines. I would rather hire someone to do that.
I plan on purchasing a new (or late model used) VMC this year, and this got me thinking-should I even consider a brand that has no local factory service techs? The problem here, around Grand Rapids (we're actually in the suburbs) is the options are pretty limited. We're relatively close to both Detroit (3h) and Chicago (3.5h), so the machine tool companies don't see the need to set up offices here. The only ones that have local service techs I can think of right now are Haas, Hurco, Mazak, Milltronics (in Kalamazoo) and DMG/Mori (Who just opened up a Sales/service office here last year).
Have you you guys avoided certain brands due to the lack of local support?
I ask this question because I recently had an issue with my Hyundai turning center (which I had purchased used). I couldn't find anyone to work on it. The nearest Hyundai service techs are in Detroit-(about 2-1/2 to 3 hours away). None of the local independent CNC techs seemed confident in their ability to repair it due to the fact that it has a Siemens control (apparently not very common in west Michigan). I called a local shop that has several older Hyundai machines and he told me that he gave up trying to find service techs. He just fixes them himself.
Well, I ended up repairing the machine myself, which in most cases, I have the ability to do, but my time would have been better spent making parts and running my business rather than fixing machines. I would rather hire someone to do that.
I plan on purchasing a new (or late model used) VMC this year, and this got me thinking-should I even consider a brand that has no local factory service techs? The problem here, around Grand Rapids (we're actually in the suburbs) is the options are pretty limited. We're relatively close to both Detroit (3h) and Chicago (3.5h), so the machine tool companies don't see the need to set up offices here. The only ones that have local service techs I can think of right now are Haas, Hurco, Mazak, Milltronics (in Kalamazoo) and DMG/Mori (Who just opened up a Sales/service office here last year).
Have you you guys avoided certain brands due to the lack of local support?